Shipping policy

SHIPPING POLICY

At Elitecorex, we aim to provide a transparent, seamless delivery experience. To ensure broad availability and fast dispatch across our catalog, we partner with specialized brand partners and supplier fulfillment centers located throughout the United States.

ORDER PROCESSING & HANDLING TIME

Processing Time: All orders are processed within 1 to 3 business days (Monday through Friday, excluding federal holidays).
Order Cut-off Time: 5:00 PM EST. Orders placed after 5:00 PM EST will begin processing on the following business day.
Order Modifications: If you need to modify or cancel an order, please email us within 2 hours of placing it. Once an order enters processing, it cannot be canceled or modified.

TRANSIT & DELIVERY ESTIMATES

Standard Shipping: 5 to 10 business days once dispatched.
Delivery Scope: We deliver strictly to physical street addresses within the contiguous United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international locations due to carrier size and weight restrictions on heavy machinery.

SHIPPING COSTS

Standard Ground / Freight: Shipping fees are calculated dynamically and displayed clearly at checkout before you complete your purchase.
Promotional Shipping: Any site-wide shipping offers (such as Free Shipping promotions) apply automatically at checkout based on terms active at the time of purchase.

DIRECT SUPPLIER DISPATCH & ORDER TRACKING

Because items ship directly from specialized brand partners, orders containing multiple products may arrive in separate packages with distinct tracking numbers.

Tracking Confirmation: Once your package is scanned by the carrier, an automated email containing your tracking link (USPS, FedEx, UPS, or specialized freight) will be sent to the email address provided at checkout.
Please allow 24–48 hours after receiving your shipping confirmation for tracking details to update on the carrier's network.

DAMAGED, LOST, OR MISSING PACKAGES

Freight Inspection: For large machinery, please inspect the external packaging before signing carrier delivery receipts.
Damaged Items: If an item arrives damaged, report it to our team within 48 hours of delivery with clear photo evidence so we can file a carrier claim and arrange a prompt replacement.

CONTACT INFORMATION